You have questions. We have answers - here is a short list of our most frequently asked questions. Click the bars to get started.
Don't see the answer to your question? Contact us directly.
We charge state sales tax on all orders. (We know; we hate it, too) You can submit a tax-exempt order, but to do that, we’ll need a valid Sales and Use Tax Exemption Certificate. Send your certificate to TaxCertificates@creelighting.com Or, if you want to mail or fax it:
1501 96th Street
Sturtevant, WI 53177
Once your certificate is reviewed and approved, we’ll remove sales tax from your grand total. After that, your order will be charged and shipped. Still have questions? Our customer service professionals love those. Give ‘em a ring at 1-888-243-9445.
Within 30 days of receiving the item, submit this form online OR call our customer service team and let them know. If your product is broken, you may be asked to ship it back, depending on the scenario. NOTE: you won't be charged return shipping on any damaged in transit or defective product.
Step one: throw it in the trash. Step two: take it out of the trash because we might still need it. Step three: submit this form online OR call our customer service team. They’ll start the claim process and get your replacement shipped out within the next 1-2 business days, so long as that item’s in stock. If your product is defective, you’ll be asked to send it back (free of cost to you), so we can figure out what the heck went wrong.